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Donald C. Kieffer
Donald C. Kieffer is a senior lecturer in operations management at the MIT Sloan School of Management and founder of ShiftGear Work Design. He was previously vice president of operational excellence for Harley-Davidson. He lives in Somerville, MA and Burlingame, CA.
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There’s Got to Be a Better Way
"The most useful book on creating enduring organizational change I have ever read" (Robert Sutton, author of The No Asshole Rule) The chaos of everyday…